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returns and exchanges

In order to minimize any discrepancies, almost all our products for direct sale on payalkhandwala.shop are free of conventional sizing. This mitigates the need for most return issues concerning inaccurate fit.  However, if you are unsure of any aspect of the purchase, we implore you to contact a member of our client services team before placing any orders. 

Your purchase is eligible for return or exchange only if it meets the following conditions: 

  1. An incorrect product has been delivered to you 
  2. If the product you receive has a genuine manufacturing defect


Please note that each return or exchange request is considered as an individual case. We are unable to offer refunds if we have been given an incorrect or incomplete shipping address, or if there have been three (3) failed delivery attempts by our shipping partners and/or if the package has been refused by the recipient.

If your request meets our return criteria as stated above, please contact our client services team within three (3) days of delivery with the following information: 

  • Your Order Number 
  • The reason for return and in the case of a defective or incorrect product, please send us an image of the received garment 

Please do not, send back the garments without any written confirmation from our client services team. No refunds would be made in such instances.

You may connect with us via:

e-mail: connect@payalkhandwala.in

whatsapp: +91.97697.90561

Once a confirmation for return has been given along with a pick-up schedule, please ensure that the product you return is unused, unworn and that the original tags are intact.

PLEASE NOTE: International orders are unfortunately not eligible for returns. 

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